Privacy Policy

Spunart Privacy Statement

 

1. INTRODUCTION

Spunart is committed to protecting your privacy and security. This policy explains how and why we use your personal data, to ensure you remain informed and in control of your information.

We never share your personal data with anyone.

 

2. ABOUT US

Your personal data (i.e. any information which identifies you, or which can be identified as relating to you personally) will be used by Spunart, which is a trading name of Spunweb UK Ltd, 1 Park Lane, Allestree, Derby DE22 2DR. A private limited company registration number 2823705.

 

3. WHAT INFORMATION WE COLLECT

Personal data you provide.

We collect data you provide to us. This includes information you provide either when placing an order via our website or by telephoning our office, together with requests for samples or further information. For example:

* personal details (name, address, email and/or telephone number if provided).

* details of the material supplied for each order

* details of the products or information that you are interested in when requesting samples.

4. WHAT WE DO WITH THIS INFORMATION

We only ever keep this information internally and never share it with a third party, other organisation, or person.

We use the details held within our secure database, purely as a record, primarily to enable us to identify new and returning customers, details of their enquiry/order, together with the type of material that has been supplied. Either due to an order or via our sample request system. If you are not happy for these basic details to be held by us, then we will be pleased to remove them from our database.

5. HOW WE PROTECT DATA

We employ a variety of physical and technical measures to keep your data safe and to prevent unauthorised access to, or use or disclosure of your personal information.

Electronic data and our database are stored on secure computer systems and we control who has access to information (using both physical and electronic means). Our staff receive regular information updates concerning data protection procedures, which employees are required to follow when handling personal data.

6. PAYMENT SECURITY

Via our website:
All payments made using the Spunart website are handled securely via our payment providers, i.e. PayPal and Worldpay.

Spunart complies with the payment card industry data security standard (PCI-DSS) published by the PCI Security Standards Council and will never store card details.

Telephone orders:
In the case of telephoned orders, the credit card details provided are actioned securely and immediately. All card details are then disposed of securely. Any such information is never retained by Spunart. Of course, we cannot guarantee the security of your home computer or the internet and any online communications.

How long we store information:
We will only use and store information for as long as it is required for the purposes it was collected for. How long information will be stored for depends on the information in question.

We continually review what information we hold and delete what is no longer required. We never store payment information.

7. KEEPING YOU IN CONTROL

We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:

* the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of the personal information we hold (this is known as subject access request).

.* the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason).

* the right to have inaccurate data rectified.

* the right to object to your data being held on our database.

* where technically feasible, you have the right to personal data you have provided to us which we process automatically on the basis of your consent or the performance of a contract. This information will be provided in a common electronic format.

Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so.

8. COMPLAINTS

You can complain to Spunart (Spunweb UK Ltd) directly by contacting us on 01332 554610 or sales@spunart.co.uk

If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioner’s Office which regulates and enforces data protection law in the UK. Details of how to do this can be found at www.ico.org.uk

9. COOKIES

Our website uses local storage (such as cookies) to provide you with the best possible experience and to allow you to make use of certain functionality (such as being able to shop online).

10. CHANGES TO THIS PRIVACY POLICY

We will amend this Privacy Policy from time to time to ensure it remains up to date and accurately reflects how and why we use your personal data. The current version of our Privacy Policy will always be posted on our website.

This Privacy Policy was last updated on 15th May 2018.